FAQ

What is Haus of Sportscards?
Haus of Sportscards is an online local card shop for NFL trading cards in Germany and Europe. We sell singles, Value Bin cards, slabs, wax, packs and offer live breaks through platforms like Twitch, Voggt and Whatnot.

Where do you ship from?
We ship from Germany.

Do I have to pay customs inside the EU?
For customers inside the EU, there should be no additional import customs from our side because orders are shipped from Germany.

Are the cards shown the exact cards I receive?
For single cards and slabs: yes, the goal is always to show the actual card. For sealed products, images may represent the product type, but the product description will make this clear.

Do you sell only NFL cards?
NFL is the main focus. Other sports or trading cards may appear from time to time, but the shop is built around NFL collecting.

Build Your Stack

What is Build Your Stack?
Build Your Stack means you can buy cards and store them with us until you are ready to ship. This is useful if you buy several low-value cards over time.

Is Build Your Stack free?
Yes, storing cards in your stack is free during the launch phase.

How do I ship my stack?
Once you are ready, use the “Ship My Stack” option or contact us. We will combine your stored cards and ship them in one tracked parcel.

Can I combine Shopify orders with break hits?
Yes, the goal is to combine Shopify purchases, live sale cards and break hits where possible. Please use the same name/account or contact us after purchase.

Breaks

How do breaks work?
You buy a team or spot before the live stream. During the stream, we open the product. Cards are sorted by team and assigned to the corresponding buyer.

Do I get all cards from my team?
Unless stated otherwise in the break description, yes.

What happens if my team does not hit?
Breaks are chance-based. Some teams hit big, some may hit little or nothing. Please only join breaks if you are comfortable with that.

Shipping

Do you offer free shipping?
Yes. Free tracked shipping in Germany from 150 €. Free tracked EU shipping from 300 €.

When do you ship?
Orders are usually packed and shipped as soon as possible. During breaks or larger shop updates, processing may take a little longer.

Deutsch kurz erklärt:
Wenn du Fragen zu Versand, Breaks, Build Your Stack oder einzelnen Karten hast, schreib uns einfach. Gerade wenn du neu im Hobby bist, lieber vorher fragen als später unsicher sein.